To deposit crypto assets (virtual currency) into your account from an external address, follow these steps:
- Navigate to the "Account Funding" menu.
- Select the "Deposit" tab for your desired crypto asset.
(App users: Tap "Funds" instead.) - Use the displayed coin address to receive deposits.
Sending assets to this address will credit your account after blockchain confirmations.
Important Deposit Guidelines
✅ Processing Time: Deposits may take time to reflect due to required blockchain confirmations.
✅ Supported Assets: Only deposits of crypto assets supported by bitFlyer will be credited. Unsupported tokens sent to our address cannot be recovered.
Asset-Specific Requirements
| Crypto Asset | Required Field | Notes |
|---|---|---|
| XRP | Destination Tag | Incorrect tags prevent deposit crediting. |
| XEM | Message | Must match the recipient’s specified message. |
| XLM | Memo | Memo errors result in lost deposits. |
| MATIC | ERC-20 Network | Polygon network deposits not supported—send only via ERC-20. |
📌 ERC-20 Assets: Always select "ERC-20" when transferring:
- Ethereum (ETH)
- BAT, LINK, MKR, SHIB
- SAND, RNDR, LSK, POL, PEPE
👉 Warning: Using non-ERC-20 networks for these assets voids deposits—refunds are impossible.
Troubleshooting Unreflected Deposits
If your deposit isn’t credited:
- Check Confirmations: Ensure sufficient blockchain confirmations.
- Verify Fields: Confirm XRP/XEM/XLM tags or memos are correct.
- Network Compatibility: For ERC-20 tokens, validate the sender used the right network.
For further help, explore our deposit troubleshooting guide.
FAQ
Q1: Why hasn’t my crypto deposit arrived?
A1: Delays often stem from pending confirmations or incorrect tags/memos. Verify transaction details on a blockchain explorer.
Q2: Can I recover unsupported tokens sent to bitFlyer?
A2: No. Unsupported assets sent to our address are irretrievable.
Q3: Is Polygon (MATIC) deposit supported?
A3: Only via ERC-20. The native Polygon network is incompatible.
Q4: How long do deposits typically take?
A4: Times vary by asset and network congestion—usually minutes to hours.
Q5: What if I sent ETH via Binance Smart Chain?
A5: Funds won’t be credited. Always use ERC-20 for ETH and related tokens.
For urgent issues, visit our support page.