As one of the world's leading digital asset trading platforms, OKX (formerly OKEx) provides multi-channel customer support to ensure timely resolution of trading issues. Understanding these contact methods is crucial for user experience and fund security.
Official OKX Customer Support Channels
1. 24/7 Live Chat Support
Accessible via:
- Website: Click "Help & Support" on OKX's homepage
- Mobile App: Navigate to "Support" section
- Average response time: Under 3 minutes
- Supported languages: English + 15 others
๐ Get instant help via OKX live chat
2. Email Support
- Primary contact: [email protected]
- For account verification: [email protected]
- For institutional clients: [email protected]
- Typical response: Within 24 business hours
3. Social Media Support
| Platform | Account | Response Time |
|---|---|---|
| @OKX | 1-4 hours | |
| Telegram | OKX English | 2 hours |
| OKXๅฎๆน | 6 hours |
Security Best Practices
- โ Always verify contacts through official OKX website
- โ Never share API keys/2FA codes with "support agents"
- Enable whitelist addresses for withdrawals
FAQ Section
Q: What's OKX's phone support number?
A: OKX primarily operates through digital channels. Phone support is reserved for VIP/institutional clients after identity verification.
Q: How to recover a hacked account?
- Immediately contact support via live chat
- Freeze transactions via security settings
- Submit police report (for cases >$10k loss)
Q: Why is my withdrawal delayed?
Common causes:
- Incomplete KYC verification
- New device login security hold
- Blockchain network congestion
๐ Check withdrawal status now
Troubleshooting Common Issues
Account Access Problems
- Clear browser cache/cookies
- Try incognito mode
- Update OKX app to latest version
Deposit/Withdrawal Issues
Always include:
- Transaction hash
- Wallet addresses (sender/receiver)
- Screenshots of blockchain explorer
Pro Tip
Bookmark these OFFICIAL resources:
Remember: OKX will never ask for:
- Your password