Personal Information Setup Guide (App & Web)

Identity Verification

Before buying or selling cryptocurrencies, you must complete identity verification and payment method binding.

Step-by-Step Verification Process

Note: Facial recognition and video authentication must be completed via the OKX mobile app.

App Verification:
- Open the OKX app, tap the profile icon (top-left), then select your nickname/account.
- Navigate to Identity Verification → Verify Now.
- Upload required documents (e.g., ID card front/back) and complete facial recognition.
Video Authentication:
- Accessible via C2C Buy:
  - Go to C2C Trading → My → Video Verification → Start Recording.
- Requirements:
  - Enable microphone and camera (no headphones).
  - Listen to the system’s risk disclaimer (no need to repeat).
  - Answer “Yes” after the beep, then submit for review.

Verification Tiers & Limits:

| Level | Deposit/Withdrawal Limits |
|-------|---------------------------|
| Basic | $10,000 daily |
| Pro | $500,000 daily |

Payment Method Binding

Mobile App Setup

Open C2C Buy → My → Payment Accounts.
Tap + Add, then select:
- Currency (e.g., USD, EUR).
- Method: Bank card/Alipay/WeChat Pay.
Enter details and confirm.

Web Platform Setup

Visit OKX → Buy Crypto → C2C Trading.
Go to Profile → Payment Settings → Add Method.
Choose from bank card/Alipay/WeChat and follow prompts.

Account Security Updates

Mobile/Email Changes:
- App: Profile → Security Settings → Edit phone/email.
- Web: Click profile icon → Security Center → Update under Verification Methods.

👉 Secure your account today

FAQs

Q1: Why is video authentication required?
A1: It enhances security by confirming your identity matches submitted documents, reducing fraud risks.

Q2: Can I use a VPN during verification?
A2: No. Disable VPNs/proxies to avoid verification failures.

Q3: How long does approval take?
A3: Typically 1–3 business days after submission.

Q4: What if my documents are rejected?
A4: Re-upload clear, unedited copies under proper lighting.

👉 Need help? Contact support

Risk Disclosure: Cryptocurrency trading involves market volatility and potential loss of capital. Assess risks independently before investing. This content is informational and not financial advice.