Dear OKX users,
To standardize transaction behaviors of certified merchants on the OKX platform and establish a safer, more regulated trading environment, we've updated the transaction guidelines for platform-certified merchants as follows:
Core Transaction Principles
Certified merchants must adhere to these fundamental principles:
- Conduct honest transactions
- Make timely payments
- Release coins promptly
- Avoid malicious order blocking/sniping
- Refrain from arbitrary order cancellations
Essential Merchant Qualifications
- Order Responsibility: Verify order details before posting; pause/cancel orders when inactive
- Bank Transfer Proficiency: Understand banking regulations to complete transfers efficiently
- Prompt Coin Release: Verify payment amounts and sender identities immediately upon receipt
- Payment Protocol: Never test cards/accounts via unauthorized micro-transactions
- Dispute Resolution: Submit legitimate order appeals only - no malicious claims
- Fair Pricing: Prohibit automated pricing bots or artificial price suppression
- Service Standards: Maintain prompt, courteous communication
- Platform Respect: Treat platform staff professionally
Merchant Violation Penalties
| Violation Category | Specific Behavior | Platform Action |
|---|---|---|
| Improper Payments | Using non-verified accounts for transfers | 48-hour account restrictions; 3 strikes = merchant status revocation |
| Security Risks | Participation in money laundering | Immediate account freeze, merchant status revocation, and legal reporting |
| Market Abuse | Automated order manipulation | Permanent merchant status revocation + possible account restrictions |
| Fraud | Providing falsified transaction evidence | Immediate merchant status revocation + asset freeze |
Key Notes:
- Platform customer service retains final arbitration authority
- Guidelines effective immediately and subject to periodic updates
- OKX reserves the right to deduct merchant保证金 for unresolved disputes
👉 Explore secure crypto trading on OKX
FAQ Section
Q: What happens if I accidentally use the wrong payment account?
A: First offenses typically result in 48-hour restrictions; repeated incidents (3+) lead to merchant status revocation.
Q: How does OKX detect automated trading bots?
A: Our systems analyze order patterns, response times, and pricing anomalies to identify non-human trading activity.
Q: Can I appeal a merchant status revocation?
A: Yes, through our formal appeal process with supporting evidence, though decisions are ultimately at OKX's discretion.
Q: Are there exceptions for bank transfer delays?
A: Documented technical issues may warrant leniency, but habitual delays without valid justification will incur penalties.
👉 Learn more about merchant verification
OKX continuously strives to deliver superior products and services.
The OKX Team