1. Where to Find Details About Your Disputed Binance P2P Order
If your Binance P2P (Peer-to-Peer) order is disputed, you'll receive notifications via SMS and email. Immediately log in to your Binance account and follow these steps:
- Navigate to your Order Details page.
- Locate the disputed transaction.
- Click Dispute Process to review the reason for the dispute.
👉 Learn how Binance P2P protects your transactions
In this scenario, the screenshot shows the "disputed party" (buyer) perspective—where the buyer marked "Paid" but the seller claims they never received funds.
2. Negotiate via Chat and Respond to the Dispute
Option A: Agree with the Dispute
- Click the green smiley face to acknowledge the dispute reason.
- Example: If you’re the buyer and the dispute reason is "Marked as paid but no payment received," agreeing means admitting payment failure.
- After selecting "Agree," wait for the dispute initiator’s response.
Option B: Disagree with the Dispute
- Click the red frowning face to contest the claim.
- Binance customer support will intervene.
Note: Both parties receive SMS/email alerts when support replies. Check the Dispute Process page for updates—here, the buyer was asked to submit proof of payment.
3. Submit Evidence as Requested by Support
- Click the yellow "Provide More Information" button.
- Describe the situation and upload proof (e.g., payment receipts).
- Click "Appeal" to submit.
Deadline Alert: Failure to submit proof may lead to Binance enforcing arbitration (e.g.,强制放行强制取消).
👉 Need help with crypto transactions? Explore secure options here
4. Continue Negotiating During the Process
Use the chat feature (available on both the Order Details and Dispute Process pages) to communicate with the other party.
FAQs
Q1: How long does Binance take to resolve P2P disputes?
A: Typically 24–72 hours after evidence submission, depending on case complexity.
Q2: What evidence strengthens my dispute case?
A: Screenshots of bank transfers, blockchain transaction IDs, or chat logs confirming payment.
Q3: Can I cancel a dispute after initiating it?
A: Yes, if both parties agree—contact support for assistance.
Q4: What happens if I ignore a dispute?
A: Binance may auto-arbitrate, potentially favoring the other party.
Key Terms: Binance P2P, crypto disputes, payment proof, arbitration, secure transactions