To fully utilize your individual account on our platform, you'll need to complete advanced identity verification to comply with Know Your Customer (KYC) requirements. This process safeguards your account and assets while ensuring a secure trading environment for all users.
Why Identity Verification Matters
- Security: Protects your account from unauthorized access.
- Compliance: Meets regulatory requirements to prevent fraud and illegal activities.
- Full Access: Enables trading, deposits, and withdrawals once verified.
Verification Process: Step-by-Step Guide
📍 Web Browser Method
- Log in to your account.
- Navigate to your profile (click the profile icon).
- Select Verification.
- Choose Individual Account > Continue.
📱 Mobile App Method
- Open the OKX app.
- Go to Menu > Profile and Settings.
- Select Identity Verification.
⚠️ Important: Ensure all documents are current and information matches exactly with your official IDs.
Required Verification Documents
🔹 Personal Information
- Country of residence
- Nationality
- Full legal name
- Date of birth
- Valid ID number
- Residential address
🔹 Accepted ID Documents
| Requirement | Details |
|---|---|
| Document Type | State-issued ID or driver's license |
| Validity | Unexpired |
| Quality | Clear, legible, all corners visible |
| Restrictions | No screenshots or edited images |
🔹 Selfie Guidelines
- Face centered within oval frame
- No obstructions (masks/glasses/hats)
- Clear visibility of facial features
👉 Need help with document uploads?
Processing Time & Next Steps
- Review Period: Typically completed within 24 hours
- Notification: You'll receive immediate confirmation upon approval
- Rejection: If verification fails, you'll receive specific instructions for resolution
FAQ Section
❓ Why was my verification rejected?
Common reasons include expired documents, blurred images, or mismatched information. Refer to our compliance policy for specific requirements.
❓ Can I withdraw funds while unverified?
Yes, though some account features remain restricted until verification is complete.
❓ How often is re-verification required?
We periodically request updated verification to maintain security standards.
❓ What if my ID changed since last verification?
You'll need to submit current documents reflecting your latest legal information.
👉 Contact support for verification issues
Pro Tip: Double-check all information before submission to avoid processing delays. For complex cases, our customer support team is available via chatbot on both web and mobile platforms.
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4. **Expanded Content**: Detailed document requirements and FAQ section