OKX Exchange's merchant program is a comprehensive framework designed to foster platform growth while enhancing user experience. This guide outlines the key requirements and best practices for businesses looking to operate as verified merchants on the OKX platform.
Merchant Onboarding Requirements
1. Business Verification Process
Submit valid documentation including:
- Business registration/license
- Tax compliance certificates
- Industry-specific qualifications
- All documents undergo strict KYC (Know Your Customer) verification
2. Operational Compliance Standards
Mandatory adherence to OKX's Code of Conduct:
- Prohibition of false advertising
- Zero-tolerance for fraudulent activities
- Strict user data protection protocols
- Regular compliance audits conducted by OKX's risk management team
3. Transaction Security Measures
Implementation of OKX's multi-layer security framework:
- Cold wallet storage for 95%+ of assets
- Real-time transaction monitoring
- 24/7 customer support for dispute resolution
Core Benefits for Verified Merchants
👉 Discover OKX's merchant growth tools
- Increased visibility through platform marketing initiatives
- Lower transaction fees compared to standard users
- Priority listing in OKX's marketplace search results
- Dedicated account management for high-volume traders
Merchant Performance Metrics
| KPI | Minimum Threshold | Premium Merchant Target |
|---|---|---|
| Order Completion | 95% | 99% |
| Dispute Rate | ≤2% | ≤0.5% |
| Response Time | ≤2 hours | ≤30 minutes |
Frequently Asked Questions
Q: How long does merchant verification take?
A: Standard processing requires 3-5 business days after document submission.
Q: Can individual sellers apply?
A: Currently only registered business entities qualify for merchant status.
Q: What currencies are supported?
A: OKX supports 50+ fiat currencies and all major cryptocurrencies.
Q: Is there a minimum trading volume?
A: Yes, merchants must maintain $10,000 monthly volume after the first quarter.
Q: How are merchant fees structured?
A: Fees range from 0.08%-0.15% based on trading volume and performance metrics.
Best Practices for Merchant Success
Liquidity Management
- Maintain adequate asset reserves
- Implement automated price adjustment tools
Customer Service Excellence
- Multilingual support capabilities
- Extended business hour coverage
Market Adaptation
- Regular analysis of trading patterns
- Quick adaptation to regulatory changes