Nia, originally from Indonesia, chose to stay and work in Taiwan after completing her university studies there. As a Senior Customer Success Specialist at XREX, she specializes in resolving customer issues related to platform usage. Despite being new to blockchain, why did Nia decide to join XREX? How welcoming is XREX's language environment? What does her typical workday look like? Let’s dive into her insights!
Two Key Reasons for Joining XREX: Blockchain Interest & Inclusivity
Before joining XREX, Nia worked in customer service within the tourism industry. In 2022, while considering a career shift, she became intrigued by the rising discussions around blockchain and cryptocurrencies.
One of her first questions during the interview was whether XREX would assist with her work visa—a concern stemming from past experiences where companies were often reluctant to support foreign applicants. The recruiting team assured her that XREX had several international team members and emphasized that evaluations were based on merit, with English serving as the common workplace language. This put Nia at ease.
Learning to Become a User: Empathizing with Customer Pain Points
As a newcomer to crypto, Nia dedicated time to mastering XREX’s platform features beyond standard training. She found that this hands-on exploration helped her better understand user frustrations, enabling quicker and more empathetic solutions.
Transitioning from tourism to blockchain introduced Nia to unique challenges: adapting communication styles, maintaining service quality, and navigating the fast-paced crypto landscape. Positive client feedback and shared experiences made this journey deeply rewarding. As a senior team member, mentoring colleagues and witnessing collective growth added to her sense of accomplishment.
Cross-Team Collaboration for Streamlined Processes
At XREX, interdisciplinary teamwork is frequent and efficient. Teams like KYC, Compliance, Product, Wallet, and Engineering collaborate seamlessly, with colleagues generously sharing expertise.
Daily operations involve both English and Chinese. To support non-native speakers, XREX offers Mandarin courses—a thoughtful initiative that enhances workplace comfort and psychological safety for Nia and other international hires.
Advice for Future XREX Applicants
Nia highlights adaptability as crucial for thriving in XREX’s dynamic blockchain environment, where SOPs evolve constantly. Ideal candidates for customer success roles should possess strong communication skills, resilience, and emotional stability.
XREX fosters a culture of knowledge-sharing, making it an ideal platform for newcomers to learn blockchain intricacies while contributing meaningfully. For Nia, joining XREX isn’t just a job—it’s a growth-oriented journey.
👉 Explore career opportunities at XREX
FAQ Section
Q: What makes XREX welcoming to foreign employees?
A: XREX supports work visas, uses English as its primary language, and offers Mandarin classes to ease integration.
Q: How does XREX prepare new hires unfamiliar with blockchain?
A: Beyond training, employees are encouraged to use the platform firsthand, fostering deeper user empathy and problem-solving skills.
Q: What’s the workplace culture like at XREX?
A: Collaborative and knowledge-driven, with teams prioritizing open communication and mutual support.
👉 Learn more about XREX’s mission
About XREX Group
XREX is a blockchain-powered international financial institution partnering with banks, governments, and users to redefine finance. It serves SMEs in emerging markets with cross-border solutions while offering beginner-friendly crypto access.
Founded in 2018 and operating globally with multiple licenses, XREX provides custodial services, wallets, fiat-crypto conversions, and more. Its Singapore subsidiary secured a Major Payment Institution (MPI) license from MAS in May 2024.