Chapter 1: General Provisions
Article 1: Purpose & Basis
To enhance risk management for certified and diamond merchants (collectively "Merchants"), OKEx OTC ("the Platform") implements the Risk Rating Management Guidelines for OTC Certified Merchants. This framework ensures multi-dimensional, dynamic risk assessment while safeguarding user rights, based on:
- OKEx Certified Merchant Transaction Code of Conduct
- OKEx Fiat Trading Rules
- Related platform policies
Article 2: Scope of Application
Applies to:
✅ Users applying for Merchant status
✅ Users requesting deactivation (pending approval) with locked platform assets
⚠️ Non-compliance requires immediate cancellation of Merchant status.
Article 3: Legal Effect
This guideline governs daily risk control. Violations may trigger penalties per Platform discretion.
Chapter 2: Rating Dimensions
Article 4: Rating Cycle
Periodic evaluations assess transactional behavior and service capabilities.
Article 5: Rating Criteria
Key risk indicators include:
5.1 Abnormal Activity Detection
- Triggering enhanced verification (e.g., video KYC)
- AML investigation requests
- Direct/indirect involvement in money laundering via crypto transactions
5.2 Rule Violations
- Legal investigations or arrests linked to transactions
- Off-platform trades (e.g., private chat groups)
- Ignoring blacklisted withdrawal addresses
- Commingling funds with external accounts
- Asset freezes due to illicit fund origins
5.3 Additional Risk Factors (Reference Only)
- Arbitrage-focused one-way trading
- Unrestricted sell orders causing counterparty account freezes
Chapter 3: Risk Classification
Article 6: Risk Tiers
| Risk Level | Criteria |
|----------------|------------|
| Low Risk | No warnings or violations |
| Moderate Risk | Resolved false alarms/minor violations (no freezes/legal actions) |
| High Risk | Repeated violations → User/account freezes or initial police involvement |
| Extreme Risk | Severe/multiple breaches → Mass freezes or direct laundering charges |
Chapter 4: Rating Management
Article 7: Tier-Based Actions
- Low Risk: No restrictions
- Moderate Risk: Warning + observation period
- High Risk: Secondary KYC, trade/withdrawal limits, or asset freezes
- Extreme Risk: Merchant status revoked; permanent account ban + forfeited保证金
Article 8: Rating Adjustments
- Downgrade after 60 clean days
- Upgrade for new violations during observation
- Conditional downgrades for high-risk accounts post-compliance
Chapter 5: Final Provisions
- Effective upon issuance (Art. 9)
- Platform may amend guidelines (Art. 10)
- Final interpretation reserved (Art. 11)
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FAQ Section
Q1: How often are merchants reevaluated?
A: Risk ratings are updated periodically, typically every 30–60 days.
Q2: Can a merchant downgrade from high to moderate risk?
A: Yes, if no violations occur for 30+ days and保证金 is replenished.
Q3: What happens if my account is marked extreme risk?
A: Immediate revocation of Merchant status + potential lifetime account ban.
Q4: Are off-platform trades always penalized?
A: Yes, unless authorized by OKEx—private groups/unsafe platforms violate条款5.2(2).
👉 Explore OKEx’s OTC merchant program
Note: All hyperlinks except OKEx.com are removed per guidelines.