Last Updated: March 21, 2025
1. Introduction
Thank you for using the OKX Web3 Platform, websites, or related services. This Privacy Policy outlines how OKX ("we," "our," or "us") collects, stores, uses, discloses, and otherwise processes personal data. By accessing or using the OKX Web3 Platform (including its APIs and mobile apps), you:
(a) Acknowledge your right and capacity to accept this policy;
(b) Confirm you’ve read and understood it; and
(c) Agree to the practices described herein.
This policy explains what personal data we collect, why we collect it, how it’s used/stored/disclosed, your rights, and how to contact us. If you disagree with these terms, refrain from using our Web3 Services.
2. Data Controller & Contact Information
The OKX Web3 Group comprises entities listed below ("OKX"). We act as the controller of your personal data, determining how and why it’s processed.
| OKX Entity | Relevant Users | Data Protection Officer Email |
|---|---|---|
| OKX Technology Services Pte. Ltd. | All Web3 Service users | [email protected] |
3. Key Definitions
| Term | Definition |
|---|---|
| Personal Data | Any information relating to an identifiable individual (e.g., name, IP address). |
| Data Protection Officer | OKX representative overseeing data privacy compliance. |
4. What Personal Data We Collect
We collect data when you:
- Use the OKX Web3 Platform or Web3 Services.
- Contact customer support or perform transactions.
Examples include:
- Transaction data, wallet balances.
- Communications (e.g., support chats, survey responses).
- Device information (IP address, geolocation, unique identifiers).
Third-party analytics may use cookies (see Section 12).
5. Data We Never Collect
We do not collect/store:
- Wallet passwords.
- Private keys or seed phrases (for MPC wallets or others).
6. Whose Data We Process
Primarily users of the OKX Web3 Platform and Web3 Services.
7. How We Use Your Data
Purposes include:
- Delivering and personalizing Web3 Services.
- Fraud detection and security maintenance.
- Customer support and service improvement.
- Compliance with legal obligations.
Disclosures may be made to:
- OKX affiliates and service providers.
- Government/regulatory bodies (if legally required).
8. Data Storage & Retention
Your data is secured in databases/third-party storage with strict access controls. Retention periods align with legal/business needs.
👉 Learn more about our security practices
9. International Data Transfers
Data may be transferred globally, adhering to applicable privacy laws. By using our services, you consent to such transfers.
10. Your Rights
You may:
- Request access, correction, or deletion of your data.
- Withdraw consent (where applicable).
Contact us at [email protected] with "Data Query Request" in the subject.
11. Children’s Privacy
We do not knowingly serve users under 18. Report underage usage to us for immediate action.
12. Cookies
Cookies enhance website functionality but can be disabled via browser settings (may affect user experience).
13. Security Measures
We employ encryption, access controls, and regular audits to protect your data. Report concerns to [email protected] ("Security Request").
14. Contact Us
Email [email protected] ("Privacy Request") for inquiries.
15. Policy Updates
Revised versions will be posted on the OKX Web3 Platform. Continued use implies acceptance.
16. Governing Language
In case of discrepancies, the English version prevails.
FAQs
Q: How can I delete my OKX Web3 account data?
A: Submit a deletion request to [email protected]. Note: Legal/compliance obligations may override.
Q: Are my wallet credentials stored by OKX?
A: No. We never collect passwords, private keys, or seed phrases.
Q: Where is my data stored?
A: Globally, with safeguards per applicable laws.
👉 Explore OKX’s Web3 security features
For further questions, contact our support team.
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